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Redeeming Your Rewards Points

Posted by DogToys.com on 8/10/2013 to FAQ
By now you may have noticed our products show a rewards point value. Basically you get 1 point per dollar spent. This is automatic and will be reflected in the MY ACCOUNT portion of the site once you are logged in and have made purchases. Here you will see your total points to date and you can either view the details (this shows the orders you received your points from) or you can redeem your points.



Clicking on the REDEEM link will bring up our reward options and their costs (in points).



Choose the reward you wish to spend your points on or wait until you have enough points for a higher valued reward. By clicking on the REDEEM link here you are taken to an order review page. That shows your reward, the cost, your current point level, and balance after "purchase".



To receive your reward simply click the CLICK HERE TO REDEEM button and you reward is sent to you immediately. You can wait to receive it in your email or simply go back to the MY ACCOUNT area and view the gift certificate there.



If you click on the VIEW DETAILS link you will be able to access the gift certificate code, its value and current balance.



Simply copy the code and enter it into the APPLY COUPON area during check out and it will be deducted from your total purchase amount.



After the Gift Certificate is applied you will see a new area under your shopping cart items. This are will also show any coupons if used as well. While coupons cannot be combined or stacked, gift certificates can be combined with coupons and additional gift certificates.



Gift Certificates must be used during check out online and cannot be added to your order after you have completed check out. Gift Certificates do not expire and remain in your account even after their balance reaches zero (see above image). You can use more than one gift certificate code if you have more than one you wish to use. You can also use discount coupons at the same time.

If you have any questions, please feel free to contact us.



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